ANALYTICS
What the agent actually did.
Delivery, answer rates and captured outcomes, split by channel. Attempts and contacts are counted separately — a blocked or failed send is not a contact.
OFFLINE
0
SMS delivered
of 13 attempted
0%
SMS delivery rate
8 blocked by guard
53
Calls placed
52 blocked by guard
2%
Call answer rate
0 human · 0 voicemail
1m 15s
Avg call length
1m 15s total talk time
10
Conversational turns
6 agent · 4 customer
Channel performance
attempts vs contactsSMS0 / 13 reached
■ reached 0■ blocked by guard 8■ failed 0
Voice1 / 53 reached
■ reached 1■ blocked by guard 52■ failed 0
Blocked is not failure — it is the send guard refusing a recipient that is not allowlisted. Those attempts are recorded so the journey and audit trail stay complete.
Captured outcomes
voice vs SMSPromise to pay1 voice · 1 SMS
Dispute raised1 SMS
Needs human1 SMS
Paid1 voice
Calls
most recent first| ACCOUNT | TO | STATUS | ANSWERED BY | DURATION | OUTCOME | WHEN |
|---|---|---|---|---|---|---|
| Isa Haji | +97339112829 | completed | unknown | 1m 15s | Promise to pay | 07 Jun, 09:00 |
| Top Wear For Readywear Company Wll . | +97331000446 | blocked | — | — | — | 01 Jun, 09:00 |
| We One Mart Company. W.L.L . | +97331000455 | blocked | — | — | — | 01 Jun, 09:00 |
| Zahra Abbas | +97331000463 | blocked | — | — | — | 01 Jun, 09:00 |
| ZAHRA ALAIWI | +97331000465 | blocked | — | — | — | 01 Jun, 09:00 |
| FATEMA DAWOOD | +97331000165 | blocked | — | — | — | 01 Jun, 09:00 |
| Varun Vasanth | +97331000449 | blocked | — | — | — | 01 Jun, 09:00 |
| Varun Vasanth | +97331000449 | blocked | — | — | — | 01 Jun, 09:00 |
| Varun Vasanth | +97331000449 | blocked | — | — | — | 01 Jun, 09:00 |
| Varun Vasanth | +97331000449 | blocked | — | — | — | 01 Jun, 09:00 |
| SANYA PLUS FASHION W.L.L . | +97331000397 | blocked | — | — | — | 01 Jun, 09:00 |
| ABDULLA ALKOOHEJI | +97331000017 | blocked | — | — | — | 01 Jun, 09:00 |
Conversations
20 shownVOICEIsa HajiBD 45.500 · 10 turns · ARPromise to payVOICEZainab EbrahimBD 13.461 · 0 turns · ARopenVOICEWAHEEDA MEERBD 14.374 · 0 turns · ARopenVOICEZahra Mohammed Abdulla EbrahimBD 16.560 · 0 turns · ARopenVOICEZAHRA ALKESHIBD 17.880 · 0 turns · ARopenVOICEZAHRA ALAIWIBD 17.675 · 0 turns · ARopenVOICEZahra AbbasBD 21.390 · 0 turns · ARopenVOICEYUSUF ALQALLAFBD 39.443 · 0 turns · ARopenVOICEYork Tailoring And Textile .BD 25.853 · 0 turns · ARopenVOICEYANA LITZA ANTONIADISBD 40.760 · 0 turns · ARopenVOICEYANA LITZA ANTONIADISBD 94.878 · 0 turns · ARopenVOICEXIQING WUBD 13.398 · 0 turns · ARopenVOICEWe One Mart Company. W.L.L .BD 21.703 · 0 turns · ARopenVOICEWALEED NAHSHALBD 83.912 · 0 turns · ARopenVOICEZAINAB ALQEMAISHBD 17.163 · 0 turns · ARopenVOICEWaad Cafitarya .BD 13.703 · 0 turns · ARopenVOICEVehitra Tech W.L.L .BD 9.092 · 0 turns · ARopenVOICEVarun VasanthBD 8.800 · 0 turns · ARopenVOICEVarun VasanthBD 8.800 · 0 turns · ARopenSMSSayed RadhiBD 84.429 · 2 turns · ENNeeds human
Guardrail activity
8 BLOCKEDsend mode is off — set SMS_SEND_MODE=sandbox and add the recipient to SMS_ALLOWLIST to dispatchcase 541
I understand. I'm passing this to a colleague who can arrange something workable.
send mode is off — set SMS_SEND_MODE=sandbox and add the recipient to SMS_ALLOWLIST to dispatchcase 600
يعطيك العافية، سجلناها. إذا في شي ثاني احنا موجودين.
send mode is off — set SMS_SEND_MODE=sandbox and add the recipient to SMS_ALLOWLIST to dispatchcase 4536
الحساب يبين ان توقف الخدمة محدد يوم 30 نوفمبر. تقدر تسدد من https://pay.batelco.example/bill/4536 أو تتواصل مع بتلكو على واحد تسعه سته.
send mode is off — set SMS_SEND_MODE=sandbox and add the recipient to SMS_ALLOWLIST to dispatchcase 4518
فهمت، وسجلت اللي قلته بالضبط. حولتها للفريق وراح يتواصلون معك.
send mode is off — set SMS_SEND_MODE=sandbox and add the recipient to SMS_ALLOWLIST to dispatchcase 4507
زين. يعني يوم 2 يونيو — سجلته چذي. يعطيك العافية.
send mode is off — set SMS_SEND_MODE=sandbox and add the recipient to SMS_ALLOWLIST to dispatchcase 4536
HANI، حسابك تحت المراجعة لملف التوثيق. إذا تبي تناقش السداد تواصل مع بتلكو على واحد تسعه سته.
send mode is off — set SMS_SEND_MODE=sandbox and add the recipient to SMS_ALLOWLIST to dispatchcase 4518
JITHIN، حسابك تحت المراجعة لملف التوثيق. إذا تبي تناقش السداد تواصل مع بتلكو على واحد تسعه سته.
send mode is off — set SMS_SEND_MODE=sandbox and add the recipient to SMS_ALLOWLIST to dispatchcase 4507
Vlite، حسابك تحت المراجعة لملف التوثيق. إذا تبي تناقش السداد تواصل مع بتلكو على واحد تسعه سته.
A blocked message is recorded, not discarded — the body is retained so a compliance reviewer can see exactly what was stopped and why.