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PRE-CEASE CASE

Sayed Radhi

97310000541 · Mobile · SME

BD 84.429
outstanding

Conversation

SMS · EN
I lost my job, I can't afford it
01 Jun, 09:00·received
I understand. I'm passing this to a colleague who can arrange something workable.
01 Jun, 09:00·queuedblocked: send mode is off — set SMS_SEND_MODE=sandbox and add the recipient to SMS_ALLOWLIST to dispatch

Captured signals

Needs humanHuman agentfrustrated01 Jun, 09:00

Segmentation

PackageP2 Smart Follow-Up
Ageing band61–90 days
Days past due73
Value bandMedium
Risk score40 /100
Statusescalated
RouteHuman agent

Contact

ReachabilityValid mobile
Normalised+97331000966
As supplied31000966

Account & dates

National ID100376/01
Action due20 Mar 2026
Cease date14 Apr 2026
Last payment—
Device installmentNo

Outcomes

Escalationawaiting a human