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PRE-CEASE CASE
MUHAMMED MUSTHAFA
CUST000435 · Broadband · SME
BD 15.005
outstanding
Conversation
No messages yet
This case has not entered a dunning journey. Once the journey engine and agent are live, every outbound message and inbound reply appears here in order.
Captured signals
Nothing captured yet
Every customer reply is classified into intent, route, contactability and sentiment — structured data, not a transcript to read later.
Segmentation
PackageP2 Smart Follow-Up
Ageing band31–60 days
Days past due37
Value bandLow
Risk score25 /100
Statusnew
Routenot routed
Contact
ReachabilityValid mobile
Normalised+97331000327
As supplied31000327
Account & dates
National ID100298/01
Action due25 Apr 2026
Cease date20 May 2026
Last payment—
Device installmentNo