PRE-CEASE CASE

HAYA ALNOAIMI

CUST000269 · Broadband · SME

BD 24.701

outstanding

Conversation

No messages yet

This case has not entered a dunning journey. Once the journey engine and agent are live, every outbound message and inbound reply appears here in order.

Captured signals

Nothing captured yet

Every customer reply is classified into intent, route, contactability and sentiment — structured data, not a transcript to read later.

Segmentation

PackageP2 Smart Follow-Up

Ageing band31–60 days

Days past due42

Value bandLow

Risk score25 /100

Statusnew

Routenot routed

Contact

ReachabilityValid mobile

Normalised+97331000196

As supplied31000196

Account & dates

National ID100181/01

Action due20 Apr 2026

Cease date15 May 2026

Last payment—

Device installmentNo