PRE-CEASE CASE

REFEEK CHANKULATH

CUST001578 · Broadband · SME

BD 49.554

outstanding

Conversation

No messages yet

This case has not entered a dunning journey. Once the journey engine and agent are live, every outbound message and inbound reply appears here in order.

Captured signals

Nothing captured yet

Every customer reply is classified into intent, route, contactability and sentiment — structured data, not a transcript to read later.

Segmentation

PackageP1 Early Dunning

Ageing band1–30 days

Days past due6

Value bandMedium

Risk score24 /100

Statusnew

Routenot routed

Contact

ReachabilityValid mobile

Normalised+97331000942

As supplied31000942

Account & dates

National ID100797/01

Action due26 May 2026

Cease date27 Jun 2026

Last payment—

Device installmentNo