Overview

Campaign list · Day 0·2 cases·as of 31 Oct 2026

OFFLINE
Outstanding
BD56
2 cases · 2 customers · 1 upload · average risk 14/100
Recovered so far0% of the book
Collected BD 0Promised BD 0
By upload
Campaign listBD 562
Contacts per daylast 14 days

Collection health

Three rates, each read against its own base — like the rings on a watch.

  • Coverage100%
    2 of 2 cases worked
  • Reach100%
    2 of 2 attempts got through
  • Conversion50%
    1 of 2 contacted promised or paid
Callable at intake
100.0%
2 of 2 cases have a number we can dial
2 mobiles also take texts · 0 fixed line
Cases we cannot contact
0cases
BD 0 outstanding, no number we can dial
0 to enrichment · 0 field visit
Cases contacted
2
100% of cases in scope
0 by text · 2 by call · 0 both
Promised or paid
1
50% of contacted cases
1 promises open · 1 due within 3 days
Collected
BD0
0 paid · 0% of value
0 promises kept · 0 broken · 1 open
Awaiting a person
1
1 past the 4-hour SLA
0 with a colleague · — to first touch
Past the 4-hour SLA
1 waiting

1 handoff has waited more than four hours for a first human touch. The transcript and summary are already attached.

Open conversations›

Ageing buckets

Where the book sits, then how each bucket responds — every rate after the split is read per bucket. Select a bucket to scope the whole page to it.

Split by bucket

Day 01–30 days31–60 days61–90 days90+ days
CasesValue
Day 0clear ×
2
100% of cases · BD 56
100% of value
1–30 daysfilter →
0
0% of cases · BD 0
0% of value
31–60 daysfilter →
0
0% of cases · BD 0
0% of value
61–90 daysfilter →
0
0% of cases · BD 0
0% of value
90+ daysfilter →
0
0% of cases · BD 0
0% of value

Success by bucket

textscallspromise or paid
BucketContactedTexts deliveredCalls answeredPromise or paidCollected
Day 02 cases · BD 56
100%2/2
—
67%2/3
50%1/2
BD 00 paid

Contacted: a text delivered or a call a person answered. Texts and calls are rates of messages and calls that left the platform — anything the send guard held is excluded and shown on hover. Promise-or-paid is a share of contacted cases, so a bucket is not rewarded for being small.

Callable by bucket

A number we can dial. Mobiles also take texts; a fixed line is call-only.

Day 0
100%
0 no working number
Mobile — call and textFixed line — call onlyNo number we can dial
WHY A NUMBER FAILS
Invalid prefix00%
Malformed length00%
Missing00%

Contact funnel

What happened to the cases we worked. Every stage is a subset of the one above it, so each drop is exactly the share that did not make it through.

From first attempt to payment

2 in scope → 2 attempted (100%)
Attempteda text or call left the platform
2cases
↓ 100% continue
Contactedtext delivered or call answered
2100% of attempted
↓ 100% continue
Engagedreplied, or answered a call
2100% of attempted
↓ 100% continue
Outcome captureda structured result
2100% of attempted
↓ 50% continue
Promised or paidthe case is moving
150% of attempted
↓ 0.0% continue
PaidBD 0 collected
00.0% of attempted

How we got through

2 contacted
0
Text only
0
Text and call
2
Call only

What customers said

2 captured
Promise to pay150%
Unreachable150%
paidpromisedisputeneeds a person

Texts and calls

Side by side. A call counts as reaching someone only when a person answers — voicemail and ringing out are attempts, not contact.

Texts

—
delivered
deliveredfailedawaiting a receipt
MESSAGES
Texts sent
0
Delivered
00%
CASES
Cases reached by text
0
Replied
00%
0 failed at the carrier0 held by the send guard0 replies in total

Calls

67%
answered by a person
a personvoicemailno answer · busy · failed
CALLS
Calls placed
3
A person answered
267%
CASES
Cases called
2
Picked up at least once
2100%
23s average conversation46s talk time0 held by the send guard

Activity by day · last 14 demo days

texts deliveredcalls answeredreplies
0118 Oct19 Oct20 Oct21 Oct22 Oct23 Oct24 Oct25 Oct26 Oct27 Oct28 Oct29 Oct30 Oct31 Oct
View as table2 outcomes captured in the window
DayTexts deliveredCalls answeredRepliesOutcomes
18 Oct0102
19 Oct0000
20 Oct0000
21 Oct0000
22 Oct0000
23 Oct0000
24 Oct0000
25 Oct0000
26 Oct0000
27 Oct0000
28 Oct0000
29 Oct0000
30 Oct0000
31 Oct0000

Uploads

Every file you have loaded, side by side. The upload filter is set aside here so they can be compared — the other filters still apply. Select an upload to scope the page to it.

Compare uploads

1 upload
UploadCasesValueCallableContactedTexts deliveredCalls answeredPromise or paidCollected
Campaign listnumbers entered on the Campaign screen · selected22 customersBD 56100% of value
100%2/2
100%2/2
—
67%2/3
50%1/2
BD 00% of value

Customers

2 customers hold these 2 lines — 1.00 each — matched on their CPR or CR number across every line and every upload. A dead number on one line is often a live one on another, and a customer dunned early on one line may already hold aged debt on the next.

Open the portfolio grouped by customer →
Hold more than one line
0customers
0 lines · 0% of lines in scope
Also in another upload
0customers
0 lines here · BD 0
they carry debt in more than one file
Reachable through another line
0lines
BD 0 we had marked uncontactable
0% of uncontactable lines · the same customer has a number we can dial

Lines per customer

1 line2100%
2 lines00%
3–5 lines00%
6–10 lines00%
11+ lines00%

Lines are counted across every upload, so a customer with one line here and two in another file counts as three.

Customers to look at first

in several uploads first, then reachable elsewhere, then exposure
Every customer here holds a single line

Outcomes and routing

Where every case is heading. Packages are assigned at intake from age and value; routes are decided as each outcome is recorded.

Recovery by package

PackageCasesValueContactedPromise or paidPaidRecovered
P1 Early DunningPrevent invoices from ageing2BD 56
100%2/2
50%1/2
0BD 00% of value
P2 Smart Follow-UpRecover before agency escalation0BD 0——0BD 0— of value
P3 Recovery & EscalationManage aged debt & escalation0BD 0——0BD 0— of value

Contacted is the honest denominator — a held or undelivered send is not a contact. P3 opens with contact validation rather than a payment ask, because on the aged book most numbers do not work.

Routing

2 routed
Human agent150%
Self-service150%

Operations

Promises, people and what just happened — the promise ledger, the human queue with its four-hour SLA, and every reply as it comes in.

OFFLINE

Promise ledger

none due yet
1
open
0
kept
0
broken
hussain hajiBD 10.50019 Oct 2026unconfirmedopen

1 open promise fall due in the next three days.

Human workload

1 WAITING · 1 PAST SLA
Ali AlToblaniRequested a human on call17d 17h

SLA: a first human touch within four hours of the handoff. Average so far —.

Live activity

hussain hajiBD 10.500 · Mobile · 18 Oct, 07:56Promise to payAli AlToblaniBD 45.500 · Mobile · 18 Oct, 07:55UnreachableAli AlToblaniBD 45.500 · Mobile · 13 Oct, 09:51Needs human

Logs

The detail behind the figures: calls, conversations, what the guardrails stopped, and the largest open balances.

AccountToStatusAnswered byDurationOutcomeWhen
hussain haji+97338888515completeda person36sPromise to pay18 Oct, 07:55
Ali AlToblani+97339756088busy——Unreachable18 Oct, 07:55
Ali AlToblani+97339756088completeda person10sUnreachable13 Oct, 09:51